Frequently Asked Questions

Everything you need to know about bringing the warmth home.

What is the typical shipping time for large fireplaces?

Due to their size and weight, our fireplaces are shipped via specialized freight carriers. Delivery typically takes between 7 to 14 business days depending on your location.

Do your products come with a warranty?

Yes, all Hall of Flame products include a minimum 2-year manufacturer's warranty covering parts and electrical components to ensure your peace of mind.

Can I install an electric fireplace myself?

Most of our wall-mounted and recessed electric units are designed for easy DIY installation. However, we recommend consulting a licensed electrician for hardwired models.

What is your return policy for home decor items?

We offer a 30-day return window for all unused items in their original packaging. Please note that large freight items may be subject to a restocking fee.

Are your ethanol fireplaces safe for indoor use?

Absolutely. Our ethanol fireplaces are ventless and clean-burning, producing no smoke or soot, making them safe for any well-ventilated indoor space.

Do you offer professional installation services?

While we do not provide direct installation, we have a network of certified partner installers across the country that we can recommend upon purchase.