Returns & Exchanges

At Hall of Flame, we want your home to glow with satisfaction, which is why we offer a 30-day return policy on all our premium candles and home fragrances. If your selection doesn't perfectly complement your space, we are here to make the exchange or refund process seamless.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Secure Your Package

Carefully repackage your items in their original, unused condition and original packaging to ensure they are protected during transit.

3

Affix the Shipping Label

Print the prepaid shipping label provided via email and attach it securely to the outside of your return box.

4

Receive Your Refund

Once our team inspects the returned goods at our warehouse, your refund or exchange will be processed within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing